Interested To Work With Us

Position Title: Manager – Sales & Service
Experience Required: 7–10 years of experience in SMT equipment sales and service (e.g., Pick & Place, Reflow, SPI, AOI, and Printers).
Qualification:Bachelor’s degree in Engineering (Electronics/Electrical/Mechanical) or equivalent.
Profile Summary: We are seeking an experienced and driven Sales & Service Manager with a strong background in SMT (Surface Mount Technology) equipment and solutions. The ideal candidate will be responsible for driving sales growth, managing key accounts, and ensuring high-quality service delivery across pre-sales and post-sales activities. This role requires a technical understanding of SMT processes, equipment, and customer service excellence.
Key Skills & Responsibilities:
Sales Responsibilities:

• Develop and execute strategic sales plans to achieve sales targets for SMT machines and solutions.
• Identify and pursue new business opportunities in EMS, OEM, and electronics manufacturing sectors.
• Manage existing key accounts, build long-term relationships, and ensure customer satisfaction. Prepare and deliver technical presentations, product demos, and proposals.
• Negotiate commercial terms and close deals in alignment with company policies.

Service Responsibilities:

• Oversee installation, commissioning, and maintenance of SMT equipment.
• Lead the service team to ensure timely support, troubleshooting, and customer issue resolution.
• Coordinate training programs for clients on machine usage, maintenance, and upgrades.Maintain service reports, documentation, and ensure compliance with service standards.

Team & Operations Management:

• Supervise and mentor the sales & service team; provide performance feedback and development plans.
• Liaise with global OEMs/suppliers for technical updates and service bulletins.
• Track market trends, competitor activities, and customer feedback for strategic insights. Collaborate with internal departments (e.g., logistics, product management, finance) for seamless operations.

Technical Skills:

• Sales and marketing principles
• Customer relationship management (CRM)
• Sales forecasting and analytics
• Business development and strategy
• Product knowledge and technical sales

Soft Skills:

• Strong technical knowledge of SMT production lines and related processes.
• Proven sales acumen with the ability to develop and close deals.
• Excellent communication, negotiation, and customer relationship skills.
• Team management experience with a hands-on approach to leadership.

Preferred Experience:

• Prior experience working with leading SMT brands (e.g., Yamaha, Panasonic, Fuji, Juki, ASM, etc.)
• Exposure to the electronics manufacturing industry or EMS providers.
• Understanding of after-sales service processes and service contract management.

To apply click here